Smart Connect is a system that enhances effective communications between citizens and government to maximise service delivery. Smart Connect not only facilitates interactions between the public and the specific service departments through a single point of communication, it also visualises all processes and requests. This allows accurate, strategic decision-making by the municipality’s top management and the correct allocation of resources.

Alongside this, Smart Connect visualises the quality of service delivery. This allows for the efficient handling of service and maintenance requests. In this way, citizens have an effective technological tool to communicate with the municipality’s departments and follow up on their requests.